FAQ

How long will it take to receive my order?

We are a two person team, so please allow two weeks from the time you purchase to when you receive your order. Every order is given a USPS tracking number once shipped (UPS for international orders). You will receive an email with a tracking number within 48 hours of your order being shipped. 

 

How do I initiate a size exchange?

Send an email detailing your request to hello@californiadirt.xyz. From there we will get back to you with our return shipping instructions. California Dirt is not responsible for exchange shipping costs. Please include all original packaging when exchanging an item. 

 

What is your return policy?

Once your order is delivered, you have 14 days to exchange your piece(s) for another size of for California Dirt site credit. Full refunds are not accepted once an order has been placed.

 

How do I best take care of my pieces?

Just like us, precious metals are constantly responding to their surrounding environment. California Dirt is made with 925 sterling silver, bronze, or solid gold, so the shower, ocean, and fresh bodies of water are safe for your pieces as long as you dry them shortly after. Avoid excessive contact with cosmetics, household chemicals and sulfuric water like natural hot springs, as they cause these metals to tarnish. 

 

What do I do if my piece tarnishes?

We provide you with a polishing cloth in every order, which works on all metals. If your piece has darkened with time, simply massage it with the polishing cloth to brighten it up and return it to its original state.